Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with The Dad Bod Company. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if delivery issues occur.

Order Processing

Many of our products are made or printed specifically for each customer after an order is placed.

Orders are generally processed and prepared for shipment within 2–7 business days. Business days do not include weekends or federal holidays.

Processing may take longer during:

• Holidays
• Product launches
• Sales and promotions
• Periods of unusually high order volume
• Supplier, printer, or inventory disruptions

Processing time is separate from shipping transit time. Receiving an order confirmation does not mean that the order has shipped.

Unless a different timeframe is clearly stated on the product page, at checkout, or in your order confirmation, we expect orders to ship within 30 days of purchase.

If we cannot ship your order within the stated or legally required timeframe, we will contact you with an updated estimated shipment date and provide the option to accept the delay or cancel the affected portion of the order for a refund.

Shipping Destinations

We ship to the locations available during checkout. Available shipping services may vary depending on the destination, product, fulfillment provider, and delivery address.

If Shopify does not provide a shipping option for your address during checkout, we are currently unable to ship the selected products to that location.

We do not ship to locations prohibited by applicable law or by our shipping carriers and fulfillment providers.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is submitted.

Rates may be based on:

• Delivery destination
• Package size and weight
• Selected shipping service
• Number and type of products ordered
• The fulfillment location from which products are shipped

Promotional or free-shipping offers may be subject to separate requirements, exclusions, minimum purchase amounts, expiration dates, or eligible destinations.

Estimated Delivery Times

Delivery estimates displayed on our website, at checkout, or in shipping-confirmation messages begin after order processing is complete.

Delivery dates are estimates only and are not guaranteed unless we expressly state otherwise in writing.

Carrier delays may occur because of weather, holidays, service disruptions, customs processing, labor interruptions, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.

Multiple Packages

Products in the same order may be produced or stored at different fulfillment locations. As a result, an order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless an additional charge was disclosed and accepted during checkout.

Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided with the order.

Tracking information may take several business days to update after a shipping label is created. A shipping-label notification does not always mean that the carrier has physically received or scanned the package.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please review your:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and postal code

Contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order enters production or fulfillment.

We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order must be shipped again because of an address error.

Returned, Refused, or Unclaimed Packages

A package may be returned to the sender when it is:

• Refused by the recipient
• Not claimed
• Sent to an incorrect or incomplete address
• Undeliverable by the carrier

We will contact you when we receive notice that a package has been returned.

If you request reshipment, you may be responsible for the additional shipping cost unless the return resulted from an error by The Dad Bod Company or its fulfillment provider.

Original shipping charges are generally nonrefundable when a package is returned because of an incorrect customer-provided address, refusal, or failure to claim the package, except where otherwise required by law.

Lost Packages

Contact us if tracking has not updated for an unusual period or if your package has not arrived by the estimated delivery date.

We may ask you to:

• Confirm the shipping address
• Check with household members or neighbors
• Check the delivery location
• Contact the carrier
• Allow a reasonable period for the carrier to complete an investigation

We will assist with eligible carrier claims and determine whether a replacement, refund, or other resolution is appropriate based on the circumstances and applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Verify the delivery address.
2. Check all entrances and secure delivery locations.
3. Ask household members or neighbors whether they accepted it.
4. Contact the carrier for delivery details.
5. Notify us promptly if the package remains missing.

We will review the situation and assist with any available carrier investigation. A package being marked delivered does not automatically prevent us from reviewing the claim, but a refund or replacement is not guaranteed when the carrier confirms delivery to the address provided.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

Damaged Packages or Incorrect Products

Please contact us promptly if an order arrives damaged or if you receive the wrong product.

Include:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the packaging and shipping label, when available

Do not discard damaged products or packaging until we have reviewed the claim, because the carrier or fulfillment provider may require photographs or additional documentation.

Product defects, printing issues, incorrect items, and return eligibility are handled according to our Return and Refund Policy.

Order Changes and Cancellations

Because many products are made to order, we cannot guarantee changes or cancellations after production or fulfillment begins.

Contact us immediately after placing the order if you need to request a change or cancellation. We will make reasonable efforts to help, but the request may be denied if the order has already entered production or shipped.

Approved cancellations and refunds are handled according to our Return and Refund Policy and applicable law.

International Orders, Customs, and Import Charges

International orders may be subject to customs inspections, duties, tariffs, taxes, brokerage fees, or other import charges imposed by the destination country.

Unless checkout expressly states that duties and import taxes are included, the customer is responsible for these charges. They are not controlled by The Dad Bod Company and are not included in our product or shipping prices.

Customs processing may delay delivery. We cannot guarantee customs-clearance dates.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

Delivery Restrictions

Certain products or shipping services may not be available for:

• Post office boxes
• Military APO, FPO, or DPO addresses
• Freight-forwarding services
• Package-forwarding services
• Remote territories
• International destinations

Available options will ordinarily be shown during checkout.

Contact Us

Questions about an order or shipment may be directed to:

The Dad Bod Company
Email: support.dadbodco@thompsonhorizonventures.com
Mailing address: 2510 Abbott Rd, Midland, MI 48642
Telephone: +1 (989)317-7173

Please include your order number when contacting us about an existing purchase.